Shopping online can be overwhelming. We at Cassona try to make the experience fun for you by making it as easy as possible.
Each item specifies whether it is shipped for free or if there is a fee. If there is a fee, it will be dtermined on whether you want any of the following:
- Standard Ground (lightweight items)
- Standard Curbside (your items will be left at the curb, just inside your driveway or placed next to your front door)
- White Glove ( placement inside your room of choice, unpacking, setup and debris removal). Furniture assembly may be added for an extra fee.
In the event that the merchandise arrives damaged, report it immediately by sending photos of the damaged box and item at sales@cassona.com or by calling us at 773.506.7882. We will make sure to respond ASAP and work with you in resolving the matter. Please hold on to the damaged box until the claim has been resolved.
